Need Help?

01

What will my child's book be like?

Your child gets a beautiful 8.5 x 8.5 inch book with sturdy pages made for real bedtime reading.

Choose Paperback for everyday cuddly reading or Hardcover for a keepsake your family can save for years.

It arrives to 200+ countries worldwide, with local printing partners in many regions for faster delivery.

02

What does it cost?

20% off is already applied. Here are the prices most families ask about:

  • United States
    • Paperback $31.19 (was $38.99)
    • Hardcover $43.19 (was $53.99)
    • Delivery $4.99
  • Canada
    • Paperback C$42.42 (was C$53.03)
    • Hardcover C$58.74 (was C$73.43)
    • Delivery C$13.59
  • United Kingdom
    • Paperback £24.64 (was £30.80)
    • Hardcover £34.12 (was £42.65)
    • Delivery £3.94
  • Armenia
    • Paperback 12,000֏ (was 15,000֏)
    • Hardcover 16,900֏ (was 21,200֏)
    • Delivery 5,800֏
  • 🌍 All Other Countries
    • Paperback $31.19
    • Hardcover $43.19
    • Shipping varies by country ($4.99–$39.99)
03

When will it arrive?

Your book is printed on-demand. Here's how long it typically takes to arrive:

  • 🇺🇸 United States: 12–16 business days
  • 🇨🇦 Canada: 12–16 business days
  • 🇬🇧 United Kingdom: 6–10 business days
  • 🇦🇲 Armenia: 25–30 business days
  • 🌍 Other countries: 9-21 business days
04

Is my child's photo safe?

100%. Your child's photo is used for one reason only: placing them into the story.

No selling. No ads. No model training. Nothing sketchy.

If you don't order, images are automatically deleted within 48 hours. If you do order, they're kept for up to a year so reorders stay easy, then removed for good.

Want everything deleted sooner? Just email [email protected].

05

My book has a problem. What do I do?

You're covered.

Printing issue or shipping damage? Send a few photos to [email protected] and choose a replacement or full refund.

Need to cancel? Within 24 hours of checkout is usually fine. After that, production is already underway.

Spot a mistake? Reach out fast. If printing hasn't started, changes can still be made.

06

Will I get tracking?

Yes. Tracking is emailed as soon as your child's book ships. Give the link a day or two to start updating. UK shipments use Royal Mail, which may show a reference number instead of live tracking updates.

07

What if I don't choose the images in time?

No worries. You have 24 hours after the preview is ready to choose your favorites. If time runs out, the top-rated versions are selected automatically so your child's book can move forward. Need more time? Just ask.

08

Can I update the address or child's name after ordering?

Usually yes, if you email [email protected] within 24 hours of purchase. Once printing begins, changes are no longer possible, so sooner is better.

09

What's the best way to reach support?

Email [email protected]. Most families get a same-day reply.

10

Do I also get a digital version?

Yes. After you order and finalize your book, we'll email you a PDF version so your family can enjoy the story right away, even before the printed book arrives.

11

Can I see all the illustrations before ordering?

Absolutely! Head over to Read Our Books and flip through every page of each story. You'll see the beautiful illustrations, the flow of the story, and exactly how your child will appear throughout the book, before you even upload a photo.

Need help with your order?

Questions, changes, or issues? Reply to any email or start a new conversation.

Most messages answered same day