Privacy Policy
This Privacy Policy outlines how mematime.com (the "Platform" or "we") gathers, utilizes, and safeguards your Personal Information during your visit or purchase from the Platform.
Section 1 – Our Identity and Contact Methods
Business Name: Oleg Hovsepyan IE
TIN (Taxpayer Identification Number): 23373466
Trading As: Mematime
Business Address: Yerevan, G.Hovsepyan 12/8, Armenia
Contact Email: [email protected]
Phone: +374 55 65 21 55
Mematime is a personalized children's book platform that creates custom AI-generated storybooks. We are an Armenian registered business that ships to the United States, Canada, and Armenia.
For privacy inquiries, requests, or concerns, please contact us at [email protected] or call +374 55 65 21 55.
Section 2 – Data Collection and Usage
We gather only essential information—or data you permit us to use—to customize, create and ship your storybook, maintain and protect our platform, analyze visitor behavior, and (with your permission) share promotional content.
Device and browsing data
Automatically captured during site navigation, including IP address, browser software, timezone, cookie codes, visited pages and clicked elements.
Purpose: Platform functionality, security measures, fraud detection and usage analysis (based on legitimate interest or required cookie authorization). Raw security records are kept only as needed for abuse investigation and system protection, then aggregated or removed.
Preview information and image uploads
When you create a preview, we temporarily store the child's name, age, story selections, and uploaded photos.
Purpose: To generate your personalized preview and book. Images and order data are automatically deleted after 48 hours if payment is not completed. For paid orders, data is retained for 1 year or until you request deletion.
Order and delivery information
When completing a purchase: full name, shipping address, email address, payment details (processed securely through our payment processor—we never store complete card numbers).
Purpose: Order fulfillment, shipping, customer service, and legal record-keeping (based on contractual necessity and legal requirements).
Marketing communications
Email address for newsletters, promotional offers, and product updates—only if you explicitly consent.
Purpose: Keeping you informed about our services (based on your consent, which you can withdraw anytime).
Section 3 – Data Sharing Partners
We engage specialized service partners contractually obligated to safeguard your information:
Technical infrastructure & hosting
Cloud hosting providers for secure data storage and platform operation.
Transaction processing
ACBA Bank vPOS for secure payment processing via ARCA payment system. All transactions are protected with 3D Secure authentication.
AI processing
AI services for generating personalized book images.
Fulfillment logistics
Printing and delivery services for shipping to the United States, Canada, and Armenia (UPS, USPS, Canada Post, and local carriers).
Section 4 – Cookies & tracking tools
Our Platform employs cookies and similar technologies to enhance service delivery, analyze usage patterns, and improve user experience. We use essential operational cookies for platform functionality.
You can manage cookie preferences through your browser settings at any time.
Section 5 – Your privacy rights
You have the right to:
- Access your personal data
- Request corrections to inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time
To exercise these rights, contact us at [email protected]
Section 6 – Data security and retention
We implement industry-standard security measures to protect your information. Personal data is retained only as long as necessary for the purposes outlined in this policy or as required by law. Unpaid orders and their associated data are automatically deleted after 48 hours. Paid order information is retained for 1 year for fulfillment and customer service, then archived or deleted per legal requirements.
Section 7 – Children's privacy
Our platform is designed for parents and guardians to create books for children. We do not knowingly collect personal information directly from children under 13 without parental consent. The photos and information you provide are used solely to create your personalized book.
Section 8 – Changes to this policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last updated" date. Continued use of our Platform after changes constitutes acceptance of the updated policy.
Section 9 – Contact us
For privacy questions or to exercise your rights, contact us at:
Email: [email protected]
Business: Oleg Hovsepyan IE
Address: Yerevan, G.Hovsepyan 12/8, Armenia
Phone: +374 55 65 21 55
Last updated: November 13, 2025
